Within 30 days of purchase, you may return unused products in their original packaging, to receive a refund or credit.
Shipping charges cannot be refunded and the cost of shipping the returned merchandise will be your responsibility.
Please note the following:
The following items are excluded from this refund policy and will not be accepted for refund, credit or exchange:
Returns by Mail in Canada:
To return merchandise by mail, please follow these steps:
Arts and Techniques Distribution Centre
5650 Principale Street
The returned merchandise will be inspected to evaluate its condition. You will then be informed by e-mail of the refund or credit. From the time your return parcel arrives at our Distribution Center, please allow up to 10 business days for your return to be processed.
Please be sure to keep note of the tracking number appearing on the label as it is the only way to track your package and confirm delivery. Arts and Techniques School RJDS inc. will not be held responsible for lost or stolen packages.
Returns by Mail from the United States
Follow the above procedures as set out in steps 1 to 5 with the following important addition:
When preparing your package please ensure to write on it ‘PREVIOUSLY CLEARED GOODS RETURNING TO CANADA’ on all customs documents and associated paperwork. If this is not done, any tax and duty we must pay to receive these goods will be deducted from your return or credit.
For any other information please contact us