Within 30 days of purchase, you may return unused products in their original packaging, to receive a refund or credit.

Shipping charges cannot be refunded and the cost of shipping the returned merchandise will be your responsibility.

Please note the following:

  • Arts and Techniques School RJDS inc. does not accept COD or collect packages.
  • refunds will be processed using the same payment method as for the original purchase.

The following items are excluded from this refund policy and will not be accepted for refund, credit or exchange:

  • Chemicals
  • Metal clay or powder
  • Tutorials
  • Silhouette Caméo

Returns by Mail in Canada:

To return merchandise by mail, please follow these steps:

  1. Contact the customer service at 514-834-8084 or by e-mail at service@artsandtechniques.com
  2. Take one (1) copy of your original invoice and indicate which items you are returning.
  3. For each item being returned, please indicate the reason for the return.
  4. Carefully pack the item(s) in a box or sturdy packaging to be returned
  5. Mail the package to:

Arts and Techniques Distribution Centre
5650 Principale Street
Lourdes-de-Joliette, QC
J0K 1K0

The returned merchandise will be inspected to evaluate its condition. You will then be informed by e-mail of the refund or credit. From the time your return parcel arrives at our Distribution Center, please allow up to 10 business days for your return to be processed.

Please be sure to keep note of the tracking number appearing on the label as it is the only way to track your package and confirm delivery. Arts and Techniques School RJDS inc. will not be held responsible for lost or stolen packages.

Returns by Mail from the United States

Follow the above procedures as set out in steps 1 to 5 with the following important addition:

When preparing your package please ensure to write on it ‘PREVIOUSLY CLEARED GOODS RETURNING TO CANADA’ on all customs documents and associated paperwork. If this is not done, any tax and duty we must pay to receive these goods will be deducted from your return or credit.

 

For any other information please contact us